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Delivery & Refund

Shipping & Shipping Charges

 

Delivery:

Emnmart.com will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Emnmart.com reserves the right to cancel the order(s) at its discretion.

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to

    1.       Bad weather

     2.       Flight delays

     3.       Political disruptions

     4.       Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities"

Refund/Cancellation:

What is Emnmart.com’s Returns policy?

Emnmart.com 15 Days Returns Policy  "Buy-Varify ? Not Good !! Let us Know !"

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!

  1. Refund/ replacement for goods/ merchandise is subject to inspection and checking by Emnmart.com
  2. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  3. Some special rules for promotional offers may override "Emnmart.com” 15 Day Returns Policy."
  4. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

How do I return a product?

You can open a support ticket on the website for return product request. Write direct email to return@emnmart.com with your order details, we will initiate a return request and you need to courier the item on the mentioned address in email.

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

  How will I receive my Refund?

  1. If the payment was made by Credit Card or Net-Banking, we can reverse credit to the Credit Card or credit your Net-Banking account
  2. If the payment made was by Cash on Delivery, we can either issue EMNMART Credits or Bank Transfe
  3. hipping charge would not be included in the refund value of your order as this is a non-refundable charge.

            If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.

            I was supposed to receive my refund by now but I haven't. What do I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.